This Refund Policy applies to purchases of XAVETRA Operator Access and other XAVETRA digital products or services where this policy is expressly incorporated into the purchase.
XAVETRA is operated by ABLE BOOKING AGENCY INC., operating as XAVETRA (“XAVETRA,” “we,” “us,” or “our”).
Please review this Refund Policy before completing your purchase.
1. Seven-Day Refund Period
Customers may request a refund for XAVETRA Operator Access within seven (7) calendar days of the original purchase date.
A refund request must be submitted to [email protected] within that seven-day period.
Requests received after the seven-day refund period are generally not eligible for a discretionary refund, except where required by applicable law or as otherwise expressly provided in this policy.
2. How to Request a Refund
To request a refund, email:
Please include:
• Your full name.
• The email address used for the purchase.
• The product purchased.
• The approximate purchase date.
• A brief explanation of the refund request.
XAVETRA may request reasonable additional information necessary to locate and verify the transaction.
3. Digital Product Access
XAVETRA Operator Access is a digital product that provides access to protected course content, assessments, worksheets, templates, checklists, downloadable resources, and other implementation materials.
Access may begin shortly after a successful purchase.
Submitting a refund request does not authorize continued use, copying, redistribution, resale, or sharing of XAVETRA materials.
4. Approved Refunds
If a refund is approved, XAVETRA will initiate the refund to the original payment method where reasonably possible.
The time required for the refunded amount to appear may depend on the payment processor, financial institution, card issuer, or other payment provider.
XAVETRA does not control processing times imposed by third-party financial institutions.
5. Access After a Refund
When a full refund is issued, the customer's license to use XAVETRA Operator Access terminates.
XAVETRA may revoke access to:
• The XAVETRA Operator Access portal.
• Course materials.
• Assessments.
• Worksheets.
• Templates.
• Checklists.
• Downloadable resources.
• Other protected XAVETRA materials associated with the refunded purchase.
Materials previously downloaded remain subject to the XAVETRA Terms of Use, including applicable intellectual-property, licensing, redistribution, and resale restrictions.
6. Requests After the Refund Period
Refund requests submitted more than seven (7) calendar days after the original purchase date are generally not eligible for a discretionary refund.
This does not limit any refund, cancellation, or other consumer right that cannot lawfully be excluded or restricted.
7. Duplicate or Incorrect Charges
If you believe you were charged more than once for the same purchase or that an incorrect charge was processed, contact:
XAVETRA will review the transaction and, where a duplicate or erroneous charge is confirmed, take appropriate corrective action.
8. Technical Access Problems
Customers experiencing difficulty accessing XAVETRA Operator Access should contact XAVETRA Support before initiating a payment dispute.
XAVETRA will make reasonable efforts to investigate and correct verified access or delivery problems.
If XAVETRA is unable to provide the purchased product or access because of a verified problem within XAVETRA's control that cannot reasonably be corrected, XAVETRA may provide an appropriate remedy, which may include a refund.
9. Chargebacks and Payment Disputes
Customers are encouraged to contact XAVETRA Support regarding billing, access, or refund concerns before initiating a chargeback or payment dispute so that the issue can be reviewed and, where appropriate, resolved directly.
A chargeback or payment dispute does not authorize continued access to or use of XAVETRA materials.
Where a payment is reversed, cancelled, determined to be fraudulent, or successfully disputed, XAVETRA may suspend or revoke the corresponding product access.
10. Promotional or Discounted Purchases
Unless different refund terms are expressly disclosed at the time of purchase, promotional or discounted purchases of XAVETRA Operator Access are governed by this Refund Policy.
11. Non-Transferability
Purchases and refund rights associated with XAVETRA Operator Access are personal to the purchasing customer or authorized purchasing organization and may not be transferred, sold, assigned, or exchanged for another customer's purchase.
12. Applicable Consumer Rights
Nothing in this Refund Policy is intended to exclude, waive, or restrict any consumer protection right or remedy that cannot lawfully be excluded, waived, or restricted.
Where applicable law provides a customer with rights that exceed this Refund Policy, those legal rights will apply.
13. Changes to This Refund Policy
XAVETRA may update this Refund Policy from time to time.
The current version will be published on this page together with its effective date.
Changes will not retroactively eliminate any mandatory rights provided by applicable law.
14. Contact
Questions or refund requests may be directed to:
XAVETRA
ABLE BOOKING AGENCY INC.
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