This Privacy Policy explains how XAVETRA collects, uses, discloses, protects, and manages personal information when you visit XAVETRA websites, communicate with us, purchase or use XAVETRA products or services, or access XAVETRA Operator Access.
XAVETRA is operated by the same legal entity identified in the XAVETRA Terms of Use (“XAVETRA,” “we,” “us,” or “our”).
We are committed to handling personal information responsibly and in accordance with applicable privacy laws.
1. Personal Information We May Collect
Depending on how you interact with XAVETRA, we may collect information such as:
• Name and business name.
• Email address.
• Telephone number.
• Billing and transaction information.
• Products or services purchased.
• Account and portal information.
• Communications with XAVETRA Support.
• Information you voluntarily provide through forms, surveys, assessments, or other communications.
• Marketing and communication preferences.
• Technical information associated with use of our websites or services, such as IP address, browser type, device information, pages visited, timestamps, and similar usage information.
We limit the collection of personal information to information reasonably required for identified business purposes.
2. Payment Information
Payments may be processed through third-party payment processors.
When you make a purchase, payment-card information may be submitted directly to the applicable payment processor. XAVETRA does not require customers to provide full payment-card credentials directly to XAVETRA Support.
We may receive transaction-related information such as payment status, purchase amount, transaction identifiers, product purchased, billing information, and related records necessary to administer the purchase.
3. How We Use Personal Information
We may use personal information to:
• Provide and administer XAVETRA products and services.
• Process and confirm purchases.
• Create and maintain customer accounts.
• Provide access to XAVETRA Operator Access.
• Deliver course, portal, and downloadable resources.
• Respond to customer service and support requests.
• Send transactional and account-related communications.
• Maintain business and transaction records.
• Improve our websites, products, services, and customer experience.
• Protect accounts, systems, intellectual property, and users from misuse, fraud, security threats, or unauthorized activity.
• Comply with applicable legal, regulatory, accounting, and contractual requirements.
• Send marketing or promotional communications where permitted by applicable law and the recipient’s communication preferences.
We will not use personal information for a materially different purpose without obtaining consent or otherwise having lawful authority to do so where required.
4. Consent
Where consent is required, XAVETRA seeks to obtain meaningful consent appropriate to the nature and sensitivity of the personal information and the purposes for which it will be collected, used, or disclosed.
You may withdraw consent to certain uses of personal information, subject to legal or contractual restrictions and reasonable notice.
Withdrawal of consent may affect our ability to provide services where the information is necessary to fulfill the service.
5. Service Providers
XAVETRA uses third-party service providers to operate portions of its business and technology infrastructure.
These may include providers supporting:
• Website and funnel hosting.
• Customer relationship management.
• Course and membership delivery.
• Payment processing.
• Business email.
• Customer communications.
• Analytics.
• Security.
• Data storage and related technology services.
Current service providers may include platforms such as HighLevel, Stripe, Microsoft 365, GoDaddy, and other providers used to operate XAVETRA.
These providers may process personal information on our behalf as necessary to provide their services.
6. Processing Outside Canada
Some XAVETRA service providers may process or store personal information outside Canada, including in the United States or other jurisdictions.
When information is processed in another jurisdiction, it may be subject to the laws and lawful access requirements of that jurisdiction.
XAVETRA uses service providers and safeguards appropriate to the nature of the services and information involved.
7. Cookies and Similar Technologies
XAVETRA websites and technology providers may use cookies, pixels, analytics tools, log files, and similar technologies to support website functionality, security, performance, analytics, user experience, and related business purposes.
These technologies may collect information such as IP address, device or browser information, pages visited, referral information, and interaction data.
Browser settings may allow you to block or delete certain cookies. Disabling cookies may affect the operation of some website or portal features.
8. Marketing Communications
Where XAVETRA sends commercial electronic communications, we seek to do so with the required consent or other authority permitted by applicable law.
Marketing communications will include an appropriate method to unsubscribe where required.
Unsubscribing from marketing communications does not prevent XAVETRA from sending necessary transactional, purchase, account, security, or customer-service communications.
9. Disclosure of Personal Information
XAVETRA may disclose personal information:
• To service providers that perform services on our behalf.
• To payment processors in connection with transactions.
• Where necessary to administer a customer account or requested service.
• To professional advisers where reasonably necessary.
• To protect XAVETRA, its customers, users, systems, or intellectual property.
• In connection with a business transaction where legally permitted and appropriately protected.
• Where required or permitted by law.
We seek to limit disclosures to what is reasonably necessary for the applicable purpose.
10. Retention
XAVETRA retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business and transaction records, resolving disputes, protecting legal rights, and satisfying applicable legal, accounting, or regulatory requirements.
When information is no longer reasonably required, it may be securely deleted, destroyed, or anonymized as appropriate.
11. Security
XAVETRA uses reasonable administrative, technical, and organizational safeguards appropriate to the nature and sensitivity of the personal information under its control.
No online service or method of electronic storage can guarantee absolute security.
Customers are responsible for protecting their own XAVETRA account credentials and should promptly contact XAVETRA if unauthorized account access is suspected.
12. Access and Correction
Subject to applicable law, you may request access to personal information XAVETRA holds about you and request correction of information that is inaccurate or incomplete.
We may need to verify your identity before responding to an access or correction request.
Certain information may be withheld where permitted or required by law.
13. Privacy Choices and Withdrawal of Consent
You may contact XAVETRA regarding:
• Access to your personal information.
• Correction of your personal information.
• Questions about how your information is used or disclosed.
• Withdrawal of consent where applicable.
• Marketing communication preferences.
• Privacy-related complaints or concerns.
Some information may need to be retained or processed where necessary to complete a transaction, provide a requested service, comply with legal obligations, prevent fraud, or protect legal rights.
14. Children’s Privacy
XAVETRA products and services are intended for business and professional users and are not directed toward children.
We do not knowingly seek to collect personal information from children through XAVETRA Operator Access.
15. Third-Party Websites and Services
XAVETRA websites or materials may contain links to third-party websites, software, platforms, or services.
XAVETRA is not responsible for the privacy practices of independent third parties. Their collection and use of personal information are governed by their own privacy policies and terms.
16. Changes to This Privacy Policy
XAVETRA may update this Privacy Policy from time to time to reflect changes in its services, practices, technology, or legal requirements.
The current version will be published on this page with its effective date.
17. Privacy Contact
Questions, access requests, correction requests, withdrawal-of-consent requests, or complaints regarding XAVETRA privacy practices may be directed to:
Privacy Officer
XAVETRA
ABLE BOOKING AGENCY INC.
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